Shipping and Delivery 

Welcome to the Cheeky Smile's shipping information - we want to get your Cheeky Smile to ASAP so you can continue your glow up!

 

We aim to make your shopping experience as smooth as possible. Below you'll find all the details you need regarding our shipping and delivery process.

 

Shipping Locations

Currently, Cheeky Smile only ships with Australia.

 

For other international enquiries, please contact our support team at hello@cheekysmile.com.au for shipping availability and costs.

 

Shipping Methods & Costs

We offer several shipping options to cater to your needs. :

 

Express Shipping 

(orders under $100)                      1 - 2 days             $14.00

 

Regular Shipping

(orders under $100)                      3 - 5 days             $12.00                            

 

ALL ORDERS OVER $100 will be sent via EXPRESS SHIPPING for FREE.

 

Estimated delivery times apply after your order has been processed.

 

Please note that these are estimated delivery times and may vary due to circumstances beyond our control, such as customs delays or postal strikes.

 

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched. Please allow up to 24 hours for the tracking information to update.

 

Tracking Your Order

We will send you your tracking number once your order has been packed and ready for pick up by our shipping couriers.

 

If you have any issues with your tracking information, please email us at customerservice@cheekysmile.com.au and we will get back to you promptly.

 

Contact Us

If you have any questions or concerns about shipping and delivery, please feel free to contact us at customerservice@cheekysmile.com.au.

Refunds

At Cheeky Smile, we stand by the quality of our toothbrush sanitiser. 
However, due to the personal nature of oral hygiene products, we have specific guidelines for returns.

30-Day Returns: We offer a 30-day return window for products that are unopened, unused, and in their original packaging.

Hygiene Note: For health and safety reasons, we cannot accept returns or offer refunds for any Aura toothbrush sanitiser that has been opened or the hygiene seal has been broken, unless the device is faulty

Faulty or Damaged Items: If your Cheeky Smile arrives damaged or develops a mechanical fault within the first 6 months, we will provide a replacement at no cost to you. Please customerservice@cheekysmile.com.au with a photo or video of the issues.

Change of Mind: If you change your mind before opening the product, you are responsible for the return shipping costs. Once we receive and inspect the item, your refund will be processed to your original payment method.

Exchanges: We only replace items if they are defective or damaged.

ENJOY YOUR CHEEKY SMILE!

Contact UsIf you have any questions or concerns about shipping and delivery, please feel free to contact us at customerservice@cheekysmile.com.au.














 

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